We are always ready to help you and answer your questions

We're always happy to assist and make your shopping experience merry and bright

Office Location

300 Atlantic Avenue, Atlantic City, New Jersey 08401, United States

Call Center

  • +1(657)363-2779

Email

overseas@vanmocraft.com

Social Links

Get in Touch

We're always happy to assist and make your shopping experience merry and bright

    Questions & Answers

    Write us an e-mail via the form, or just send us an e-mail directly at.

    CONTACT US

    🛒 SHOPPING INFORMATION

    How can I identify an authentic hand-painted Thangka vs. a print?
    At VanmoCraft, every piece in our collection is 100% hand-painted by master artists following traditional Tibetan guidelines. To verify authenticity:
     
    • Lines & Texture: Authentic Thangkas feature fluid, natural brushstrokes with subtle variations (prints have rigid, uniform lines).
    • Pigment Layers: Our art uses natural mineral pigments (cinnabar, lapis lazuli, 24K gold) applied in layered washes—prints show flat, synthetic color.
    • Back & Details: Each piece comes with a certificate of authenticity, including artist info and creation process documentation cert🔒.
    What is the production time for a made-to-order (custom) Thangka?
    • Standard Pieces: In-stock Thangkas ship within 3–5 business days after payment.
    • Custom Commissions: Hand-painted custom Thangkas require 15–45 days (varies by size/detail). We’ll provide a detailed timeline and progress updates during creation.
    What sizes and styles of Thangkas do you offer?
    We curate a diverse range to suit every need:
     
    • Miniature Zhatak (Pocket Thangka): 5–15cm (ideal for meditation/portable blessings).
    • Standard 供奉 (Devotional): 30cm–80cm (perfect for home altars, meditation spaces).
    • Large Statement Pieces: 80cm+ (stunning for homes, offices, or cultural decor).
    • Styles: Kham, U-Tsang, Newari (Nepalese), and Mandala (Sacred Geometry) Thangkas.
    Do you ship internationally? What about shipping costs?
    Yes! We offer global shipping to over 50 countries (including the US, EU, Saudi Arabia, and Japan).
     
    • Cost: Calculated at checkout based on destination, package weight, and size. High-value orders receive free expedited shipping with insurance.
    • Delivery: International orders typically arrive in 5–12 business days (varies by customs processing).
    What happens if my Thangka arrives damaged?
    Your Thangka is protected by our Premium Shipping Insurance. In the rare event of damage:
     
    1. Contact our support team within 48 hours of delivery.
    2. Share photos of the damage and packaging.
    3. We’ll arrange a full refund or replacement at no cost to you 🎁. We use custom rigid tubes and bubble wrap for safe transit.

    💳 PAYMENT & RETURNS

    What payment methods do you accept?
    We offer secure global payment options:
     
    • Credit/Debit Cards (Visa, Mastercard, Amex).
    • PayPal & Apple Pay (for seamless checkout).
    • Bank Transfers (for large orders over $5,000—contact us for details).
    • Local Currencies: We display prices in your region’s currency (USD, EUR, GBP, SAR) for transparency.
    What is your return and refund policy?
    We prioritize your satisfaction with a 14-Day Peace of Mind Return Policy:
     
    • Unused/Undamaged: Return unused, unframed Thangkas for a full refund (minus shipping).
    • Custom Orders: Non-refundable once production begins (we understand the sacred nature of custom art).
    • Damaged/Defective: Full refund or replacement, as above.
       
      Note: Framed Thangkas are non-returnable due to shipping fragility.
    Is my personal and payment information secure?

    Absolutely. We use SSL encryption and comply with PCI DSS standards. We do not store your credit card details—all transactions are processed securely by our payment partners (Stripe/PayPal).

    How do I care for and display my Thangka properly?
    o preserve your Thangka’s beauty and spiritual value:
     
    • Display: Hang in a clean, dry area away from direct sunlight (fades pigments) and high humidity. Avoid hanging over a stove or in a dusty space.
    • Cleaning: Gently dust with a soft, dry brush (e.g., a makeup brush). Do not use water or cleaning solutions.
    • Storage: When not displayed, roll it gently around a acid-free tube (we include this with purchases) and store in a cool, dry place. Avoid folding.
    What is the spiritual significance of a Thangka?
    A Thangka is far more than art—it is a sacred vessel for meditation, prayer, and spiritual connection.
     
    • Meditation Tool: Depicts deities, mandalas, and teachings to aid focus and mindfulness.
    • Cultural Legacy: Carries the wisdom of Tibetan Buddhism, Himalayan art, and ancient traditions.
    • Blessing: Many of our Thangkas are blessed by qualified Lamas (monks) before shipment, infusing them with positive energy.